We understand that unforeseen circumstances can sometimes cause delays, and it's important to communicate with your client if you know you will be arriving late to a confirmed session. Here are the steps to follow:
- Open the Sessionz app and navigate to your confirmed session.
- Within the session details, you can tap on the "Call Client" option to initiate a phone call to your client. If you're unable to reach them through the phone, consider leaving a text message or voicemail letting them know about the delay.
Prompt communication is key to maintaining a positive experience for both parties involved. By informing your client about the delay, you can work together to find a suitable solution.
Since arriving late cuts into their session time, we recommend being courteous and offering to extend the session to make up for the lost time. Use your judgment to determine the appropriate way to compensate your client and ensure they receive the full value of their session.
We encourage open and honest communication with your client to address any concerns or inconveniences caused by the delay. By working together, you can find a mutually agreeable solution that maintains a positive experience for everyone involved.
If you have any further questions, need assistance in handling the situation, or have ideas on how we can improve your experience, please don't hesitate to reach out to us at support@sessionz.com. We're here to listen, assist, and continuously enhance your Sessionz experience!