Clients have a window of 3 hours after the completion of a booking or event to report any issues or concerns they encountered during the session or event. Our priority is to promptly address these matters and work towards resolving any negative experiences you may have had.
Please note that if issues are reported after the 3-hour timeframe, in accordance with the Sessionz Terms of Use, we are not obligated to provide any refunds for the booking or event.
- To report an issue about a session, simply navigate to the "me" section in the app, tap on "Help," provide a description of your issue, and tap "Send."
- For reporting issues related to an event, navigate to the completed event page under the "event" section, find the event, tap on "Report Issue," and follow the process. Please be aware that the "Report Issue" button will no longer be available after 3 hours from the end time of the event.
Why 3 hours?
Consultations and feedback from most client users and hosts has revealed that a 3-hour timeframe to report issues is reasonable. This gives you some flexibility to attend to other tasks or obligations that may arise immediately after the session or event, such as charging your mobile devices, commuting, or attending to daily responsibilities, before addressing any concerns you may have experienced.
If you have any further questions, ideas to enhance your experience, or simply want to connect with us, please don't hesitate to reach out to us at support@sessionz.com. We're here to listen and assist you in any way we can.