Clients have up until 3 hours after the end time of a completed booking to report any issues. Our goal is to attend to any issues as soon as possible and resolve any negative experiences.
Sessionz is not obligated to provide any refunds if issues are reported after 3 hours.
Why 3 hours?
Sessionz felt this is a reasonable timeframe to allow clients to report an issue just in case of time required to charge a client's mobile device, commute or deal with day-to-day situations.
If you have any questions, ideas on how we make your experience better, or simply just to connect with us, contact us at firstname.lastname@example.org. We're happy to listen and help!