We understand that it can be disappointing when a host cancels a confirmed session. In such cases, rest assured that you will receive a full refund for the cancelled booking. Here's what you can do to learn why your host cancelled:
- Open the Sessionz app and log in to your client account.
- Tap on the "bookings" tab to access your session history.
- Navigate to the "CLOSED" section, where you can find the session that was cancelled.
- The reason for the cancellation will be displayed, providing you with an understanding of why the host had to cancel.
We understand that unexpected cancellations can be inconvenient, and we apologize for any inconvenience caused. We take host cancellations seriously and strive to minimize them to provide a reliable and enjoyable experience for our clients. Rest assured that we will address the situation and work towards ensuring that such occurrences are minimized in the future.
If you have any questions or need further assistance regarding the cancellation, please don't hesitate to reach out to us at support@sessionz.com. We're here to help and ensure that you have a positive experience with Sessionz.