If you find yourself in a situation where another session is going longer than scheduled and it is affecting your own scheduled session, we recommend the following steps:
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Be patient and understanding: In most cases, hosts who extend sessions beyond the scheduled time have a valid reason for doing so. They may be trying to provide a thorough experience or address unexpected circumstances. Often, hosts will make up for the lost time by offering you additional time for your session.
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Communicate with your host: If you have a busy schedule and cannot wait for the extended session to conclude, politely inform your host about your time constraints. Explain that you would like them to cancel the booking so that you can receive a full refund. Clear communication can help resolve the situation promptly.
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Contact us for assistance: If your host is unwilling to cancel the booking or if you encounter any issues, please reach out to us within 3 hours after the completed session. We will be happy to assist you in finding a resolution, which may include a full refund. To report your experience, please follow these steps:
- Log in to your client account.
- Navigate to the "me" section of the app.
- Tap on "Help."
- Describe the situation that occurred.
- Tap "Send."
Our team will review your claim and get back to you as soon as possible. Please note that as per our Terms of Use, it is important to contact us within the specified 3-hour timeframe, as we are not obligated to provide a refund if you reach out to us after this period.
If you have any further questions, ideas to improve your experience, or simply want to connect with us, please don't hesitate to reach out to us at support@sessionz.com. We're here to listen and help!