If you find yourself in a session where the host is not delivering what was promised as specified in the listing, we recommend taking the following steps:
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Politely address the issue: Communicate with your host and express your concerns regarding the discrepancies between the session details and what is being provided. Provide specific examples or points of divergence to support your case.
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Option 1: End the session and notify us: If you are not satisfied with the session and prefer to discontinue it, politely end the session and submit a help message to our support team. Follow these steps:
- Log in to your client account.
- Navigate to the "me" section.
- Tap on "Help" and specify the name of the session.
- Describe your experience, including the deviations from the session listing.
- Be sure to include the name of your host in the message box.
- Tap on "Send" to submit your message.
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Option 2: Continue with the session and notify us: If you decide to complete the session despite the discrepancies, you can still submit a help message to our support team after the session ends. Follow the same steps mentioned above to provide the necessary details.
Our team will investigate the situation and work towards finding a resolution or appropriate compensation for the inconsistencies you encountered.
For any additional questions, ideas, or suggestions to enhance your experience, please don't hesitate to contact us at support@sessionz.com. We are dedicated to listening, assisting, and continuously improving your Sessionz experience.