We understand the importance of reliable and punctual hosts for a seamless learning experience. While we emphasize the significance of hosts being on time, there may be instances where unforeseen circumstances arise. If your host is running late or fails to show up for a confirmed session, here's what you can do:
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Call Your Host: Navigate to your confirmed session on the Sessionz app and tap on "Call Host." This will provide you with a method to contact your host directly. If you can reach your host and they confirm they are running late, we recommend understanding their situation and waiting for them to arrive.
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Host Didn't Show Up? If your host fails to show up for a confirmed session, please contact us immediately at support@sessionz.com. We take such instances seriously and will promptly follow up with the host. Rest assured, we will ensure that your session fees are refunded.
At Sessionz, we strive to provide a reliable and enjoyable learning experience. We apologize for any inconvenience caused by a host's absence and appreciate your understanding. If you encounter any issues or require further assistance, our support team is here to help. Reach out to us at support@sessionz.com, and we will gladly assist you in resolving the situation.