We understand that punctuality is essential for a smooth session experience, and while hosts are informed about the importance of being on time, there may be instances when they are running late. If you find yourself waiting for your host, here's what you can do:
- Open the Sessionz app and navigate to your confirmed session.
- Within the session details, tap on the "Call Host" option to contact your host. This will allow you to reach out to them and inquire about their status.
If your host confirms that they are running late, we recommend trying to understand their situation and exercise patience while waiting for them to arrive. Communication is key in these situations, so keep an open line of dialogue to stay updated on their estimated arrival time.
Host did not show up? If your host fails to show up to a confirmed session without any communication or explanation, we apologize for the inconvenience caused. In such cases, we request that you contact us immediately at support@sessionz.com. We will promptly follow up with the host to address the issue, and we will ensure that your session fees are fully refunded.
At Sessionz, we strive to provide a reliable and enjoyable experience, and we take instances of hosts not showing up very seriously. Rest assured that we will take appropriate actions to rectify the situation and provide the necessary support to make it right for you.
If you have any further questions or need additional assistance regarding this matter or any other topic, please don't hesitate to reach out to us. We're here to help and ensure you have the best Sessionz experience possible!