If a session is going longer than scheduled or planned that is impacting your time, please try to be patient and understand why the host decided to extend a session that is cutting into yours. Most times, the host will also make up for the lost time by offering you additional time.
If you have a busy schedule and don't have time to wait, please make your host know of this and explain that you're requesting them to cancel the booking so that you're awarded a full refund.
If your host does not want to cancel from their end, please reach out to us within 3 hours after a completed session and we'll gladly assist with reaching a resolution which may lead to a full refund. To report this experience, please
- Login to your client account
- Navigate to the "me" area of the app
- Tap "Help"
- Describe what occurred and tap "Send"
We'll review your claim and then get back to you. Please note that we are not obligated to provide a refund if you contact us after three hours after the confirmed session.
If you have any questions, ideas on how we make your experience better, or simply just to connect with us, contact us at firstname.lastname@example.org. We're happy to listen and help!