If your host is conducting a session against the description of the session details and you're not happy, you have two options
- Politely end the session and submit a help message to us
- Continue with the session until the end then submit a help message to us
To send a help message to our team:
- Login to you client account
- Navigate to "me",
- Tap "Help" and indicate the name of the session, describe what you experienced and be sure to include the name of your host in the message box.
- Tap "Send"
We'll investigate and be in touch on making it up to you.
If you have any questions, ideas on how we make your experience better, or simply just to connect with us, contact us at firstname.lastname@example.org. We're happy to listen and help!